Detailed Job Description:
Our Client is looking for 1 more Technical Support
Professional to Join Their Growing Team! You'll be part of
a wonderful team of professionals within an international
company that is a leader in their field.
Teir 2 experience:
*Provide support to Dealers and Sales organization.
*Process Purchase Orders received via Dealer WEB based
shopping cart, fax or email
*Answers inquiries and solve problems. Problems are
received via Service Requests, email, telephone, or FAX
*Process all requests accurately on a timely basis.
*Answer all inquiries from internal Company employees
promptly.
*Follow established procedures which are in place to manage
day to day transactions while maintaining flexibility to
solve customer specific problems
Understand at a working level and be able to articulate:
- Business, products, pricelists, discount procedure,
promotions, planned Company events, services, organization,
systems, procedures, and business rules.
-How to process all customer purchase orders in both the
internal facing Call Center and the external facing VAR
Portal
-How to effect changes necessary to correct various
database issues (including changing profile information,
incorrect products, incorrect versions, incorrect Company,
incorrect entitlements, merging records, missing legacy
data)
-Understand and utilize the ACD phone system
-Utilize the telephone and Service Request tool to conduct
most Customer Center business (vs. email)
Staffing Now, Inc.
Grow your business. Grow your career.
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