Detailed Job Description:
1. Provide professional, courteous, responsive and accurate
service to our customers.
2. Responsible for providing customer service support on
various products.
3. Effective and efficient handling of customer
4. Provide routine customer service billing support
including, but not limited to: explaining billing
statements to customers, taking customer payments
for service, handling collection issues, pro-rates,
issuing credits, handling changes of service,
confirming appointments, and as required, perform basic
troubleshooting procedures.
5. Customer service information systems;
consistently following up on promises and commitments on a
timely basis; and appropriately identify and escalate
unresolved issues
5. Effectively communicate, using customer friendly and
appropriate language, to explain customer bills, payment
issues and handle billing disputes consistent with
standards.
6. Consistently and accurately document to databases as
required.
7. Maintain effective working knowledge of collection
processes.
8. Identify and handle as appropriate, upgrade and
retention opportunities.
9. Consistently meet all delivery, technical, productivity,
and process goals consistent with your grade level
requirements.
Qualifications:
a) High school diploma or equivalent. Some College
preferred.
b) 1+ years of customer service experience in a performance
managed environment, or a college degree.
c) Demonstrated experience with the use of PCs, along with
the ability to navigate in a multi-windows based
environment.
d) Excellent interpersonal skills with a focus on rapport
building, listening, and questioning skills. Must be able
to exhibit written and oral communications skills to a
standard as set by client
e) Analytical problem solving skills and basic math skills
required.
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