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Successful Technology Implementations

Author: Pete Langlois/Wednesday, October 28, 2015/Categories: SNI Companies, SNI Technology

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As a technology professional, you deal with two truths almost every day: change is a constant part of technology; and no one likes change.

This reality makes it critical for IT professionals to understand that new software and systems are as big a change to an organization as a new CEO. Check out the following tips on how to make your next major technology change as easy as possible:

Communicate Early and Often. The only thing that is more disruptive to an organization than change, is change that comes as a surprise. As soon as you make plans regarding your technology let people know. Roll out the reasons for the implementation and the overall timeline as soon as possible. By providing advance notice and sharing the rationale you give employees the opportunity to digest and hopefully embrace the change before it happens.

Recruit Ambassadors. Often times folks outside the IT team have a better understanding of how software or systems change will affect business flow and operations. By pulling together representatives from the major business functions within your company you can ensure that all potential issues are discovered and resolved. Plus, it provides you a handful of people beyond the IT team to help support the implementation.

Train: Before, During and After. For people outside the technology team, learning a new system can be a challenge. Not everyone is tech savvy. New systems can create pressure and anxiety for people who need to use it to do their job, but don’t really understand how. Because employees learn at different rates, offer training before the system goes live and once it’s live and again a month or two after it is operational. Employees are more likely to embrace a new tool they know who to use.

Keep the Band Together. Don’t disband your technology committee after the new system has been launched. Meet every month to discuss issues, concerns, or suggestions for future upgrades. While you may know the system well it could take some users up to six months to fully explore it. Supporting the system and the team means monitoring use and questions on an ongoing basis.

IT professionals who understand that new systems and software represent major organizational adjustment plan carefully, never forget the “human factor”, and enjoy success.

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Pete Langlois
Pete Langlois

Pete Langlois

Pete Langlois is the Chief Sales Officer at GEE Group. His blog leverages his decades of experience in hiring, training and retaining top talent and covers trends and issues of interest to employers and job candidates alike.

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Full biography

Pete Langlois is the Chief Sales Officer at GEE Group. His blog leverages his decades of experience in hiring, training and retaining top talent and covers trends and issues of interest to employers and job candidates alike.

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